FREE Collection from our shop in Holt Norfolk

( please await confirmation that your order is ready at the shop before collecting )

 

FREE Standard Shipping on orders over £30

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Standard shipping ( 3 - 5 working days from dispatch ) £3.95

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Express delivery ( 1-3 working days from dispatch ) £5.95

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Please contact us for shipping costs outside of mainland UK 

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Returns & Refunds

We do everything we can do to ensure we send your order in perfect condition by the date you require them.

However, sadly sometimes things can go wrong. If you are unhappy with any aspect of your order and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem.

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If your goods arrive damaged or you have any items missing from your order, please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a missing or damaged item within 14 days will invalidate your right to any refund or replacement.

We will be asked to explain clearly which item or items are damaged and may be asked to send a photograph of the damage. We will refund the price you paid for the goods, or arrange for replacement goods to be sent to you.

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If you change your mind and would like to return any goods, please contact us by email within 14 days of the receipt of your order.  We will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition. Once we have confirmed satisfactory receipt we will refund you the price paid for the goods.

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Privacy & Safety

Website Use and Security

The website is owned and operated by Coco Home & Gifts. The company holds the right to amend or vary the terms and conditions below including any of the contents of this website from time to time at its sole discretion without prior notice.

The terms and conditions apply to the use of the website by any customer and should be read carefully before any use.

Coco Home & Gifts does its best to supply you with the most up to date and accurate information on the website.

The website is for your own use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of Coco Home & Gifts.

You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

You must not use our website in any way that causes, or may cause, damage, impairment of the availability or accessibility, or in any way in connection with, any unlawful, illegal, fraudulent or harmful purpose or activity.

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Internet Privacy and Cookies Policy

At Coco Home & Gifts we are committed to safeguarding and preserving the privacy of our customers. 

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

* Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

* Information provided voluntarily by you. For example, when you register for information or make a purchase.

* Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.

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Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

* To provide information to you that you request from us relating to our products or services.

* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

* To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

We NEVER give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

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Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

* In the event that we sell any or all of our business to a buyer.

* Where we are legally required by law to disclose your personal information.

* To further fraud protection and reduce the risk of fraud.

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