ABOUT US

 

We have been trading in the centre of Norwich as a pop up gift and accessories shop for several years at Castle Quarter, and opened an adorable little shop on the high street in Holt North Norfolk in July 2020. As well as posting deliveries, we are also able to offer click and collect from both the Holt and Castle Quarter shops. We hope you enjoy browsing our new website.

RETURNS POLICY

 

 

 

Our returns policy does not affect your statutory rights. Damaged faulty or missing goods - please contact us within 14 days of receipt of your order and we will refund or replace the item. If you wish to return any item as you have changed your mind, you are welcome to do so within 14 days of receipt of the goods, and the cost of postage to return will be at your own expense.  We strongly advise that you return any items tracked, as we can not be responsible for items lost in transit. Once we receive the item in an unused and resalable condition we will issue a refund. Please contact us first in all circumstances to let us know you will be returning an item so we know to expect it. Goods can also be returned to either of our stores if arranged in advance, and must be returned with your order receipt which will be enclosed in your delivery.

 Personalised items are exempt from our returns policy.

Shipping

Standard Delivery - £3.95 (3-5 working days from dispatch)

Express Delivery - £4.95 (1-3 days from dispatch)

Click and Collect - Free

See "Contact" page for collection locations

Free Standard Delivery over £50

All deliveries are tracked

We aim to dispatch as soon as possible, and generally within one working day for stocked items. Please allow slightly longer for personalised items as these will need to be made to order.  During busy times such as Christmas dispatch times may be a little longer, but we will always do our best to work as quick as we can to get the goods sent out to you. We use Royal Mail and courier services for our deliveries, and whilst the estimated delivery times quoted above are what they advise, during peak times these can vary, especially at Christmas. 

Unfortunately we we unable to ship outside of the UK.